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Treating Customers Fairly

Treating Customer Fairly

 

Our Customers

Our customers are at the centre of our business and strategy. We pride ourselves on providing them with good value products, a high-quality service and a choice of contract hire or finance leasing channels.

Leasing Plus ltd is a customer-centric vehicle leasing company whose focus is on fairness, flexibility and integrity. A business that other businesses prefer and trust, that customers recommend to friends and family, that purchasers select to use, and employees are proud of.

Throughout the customer’s relationship with us we strive to treat them fairly delivering high quality products and services which meet their reasonable expectations.

 

Our Products and Services

We ensure our products and definitions can easily be explained and do not contain hidden conditions or rely on complex technical knowledge. Our service is shaped by listening to our customers and understanding what is important to them. We take responsibility to meet the needs of our customers and these needs are and will be the heart of our business. We encourage feedback and are always looking for ways to improve the quality of our service.

 

Our Employees

The customer experience and treating customers fairly policy is all built around and, on our employees, and the attitude and commitment to deliver this. Our culture encourages and supports our employees to deliver the best service possible. We will meet our customers' needs by listening and delivering what matters to them, being clear and concise in our dealings and working together to meet their needs.

 

Jon Hudd and Toby Jones

Leasing Plus Ltd